OPERATIONS · ADMIN · SUPPORT
PROPEL ASSIST
Grow your business.Not your workload.
Your managed operations team, built for construction and trade businesses.
You did not start the business to spend your nights doing admin.
Most trade businesses follow the same path. You started on the tools. Then a labourer, then a tradie, then another. Somewhere along the way your partner started doing the books at the kitchen table, or you hired an office admin.
And still, when the admin is on leave, when the quotes pile up, when a customer chases a quote that never went out, it all lands back on you.
This is not a staffing gap. It is a systems gap - and it is fixable.
- Quotes go out same day, not three days later.
- Invoices leave within 24 hours of the job finishing.
- Your Propel Assist team chases the money owed to you, every week.
- Reviews get requested after every job, every time.
- Your evenings and weekends are yours, once again.
A full back office team, without hiring or having to manage one!
Our team already knows the tools trade businesses run on. You do not train anyone, you do not manage anyone, and you do not stress about quality check anymore.
Admin & Operations
- Manage jobs in Simpro, Tradify, ServiceM8
- Chase supplier quotes, track purchase orders
- Manage calendars, schedules, compliance docs
- Draft quotes, job notes and client summaries
- Maintain job files and subcontractor records
Customer & Marketing
- Log client enquiries, quotes and follow-ups
- Request and reply to Google reviews
- Schedule social posts and Google Business
- Run email campaigns and lead follow-up
- Collect testimonials after each job
Finance & Bookkeeping
- Invoice via Xero or MYOB, reconcile payments
- Chase overdue invoices and payments
- Track expenses, supplier bills and payroll
- Build weekly financial summaries
- Report on job profitability
People, HR & Reporting
- Run rosters, timesheets, leave and onboarding
- Prep contracts and compliance tracking
- Build KPI dashboards and other reports
- Document workflows and write SOPs
- Standardise how the business runs day to day
Two ways to work with us
Most owners choose Managed Business Support. You get output, not another person to manage.
*GST applicable
Classic Virtual Assistant
- Access to a full-time generalist
- You are responsible for training and quality control
- You are the backup when your VA is on leave
- Full-time minimum commitment
Managed Business Support
- Access to a full team of specialists, with a single point of contact
- We train, quality check the work and manage performance
- No downtime - a cross-trained teammate steps in for every task
- From 10 hours per week, scales up or down as work demands
Not sure which fits? Book a call and we will tell you straight - most trade owners are better off on Managed Business Support.
You are buying an outcome, not a headcount
No training burden
We recruit, train and manage the team. You brief the work once and we build the process around your business, then document it.
No single point of failure
Every task has a cross-trained backup. Leave, sickness and turnover stop being your problem, so nothing lands back on you.
Scales with the work
Start at 10 hours a week and move up or down as jobs demand. No rigid contracts, no dead payroll in a quiet month.
What actually changes
"I had been considering using a Virtual Assistant for years, but didn’t want to rely on one person or spend the time training them on our systems. After downsizing my team, I was…
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"I do not even have to review the team's work. Quoting, invoicing, customer queries, all of our inboxes. The team proactively finds more to take off my plate."
"Delegating our CRM, follow-ups, general admin, and social media to Propel Assist has drastically improved our response times. Since the team already understands the business, I didn't have to spend hours training anyone - they just took over and freed up my time."
A 30-minute call with Abhi
No pitch deck and no pressure. We map where your hours are going, what can be handed over first, and what it would cost. If it is not a fit, you will hear that on the call.
- 30 minutes, done online or phone - your call
- You leave with a clear view of how to free up 10 hours/week
- No obligation and no lock-in contracts
Prefer to talk, now?
Call Aus +61 46 698 0024
NZ +64 22 312 0024
Or email [email protected].
Tell us about the business
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